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Crisis Communication - Advice for Managers

This is potentially a handout from a course and is "Prepared by Professor Vincent Covello, Division of Environmental Sciences/Center for Risk Commuication, School of Public Health, Columbia University, New York City. Issued by Group Safety Department."
The document addresses the nature of a crisis, goals for communicating during a crisis, identifying risk and establishing trust, media interviews and finished with checklists for before, during and afte a crisis.
Includes some communcation theories, guidance, checklists.

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